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Water flowing underground
same as it ever was
NTL let me down AGAIN 
21st-Jan-2005 04:52 pm
pissed off
Seems that the inability to connect to the Web is due to a faulty phone line. How did this fact come to life? Only after lengthy calls to customer services, where the average wait for an operator was 20mins and then an extremely expensive call to tech support (at 75p a minute from a BT line - admittedly after I'd complained that I wasn't payijg £14 a month to be ripped off by tech support costs, they granted me £5 credit on the monthly account). And THEN a further wait to talk to a o
phone support person who arranged for an engineer to call. When? next Monday afernoon .

After all that, I was further pissed off to discover that I can't dial in from the BT line either - that's a different ISP account, apparently.

So how am I able to be here at all? The trusty laptop is now attached to the other NTL phone line. I can't collect email, however, because Outlook Express is set to collect it from an IMAP server, on the PC. The laptop is set to nothing as it ws awaiting enabling for foreign use. (which is another thing MWNN has on the back burner)

MWNN really must look at rationalising all our home coms. There are far too many, costing far too much.

Other News

Killer Terrier had to go to the vet and is now on steroids again for an alergy that is affecting his rear end.

~optician was late for my appointment~ but the good news is = no change.
21st-Jan-2005 05:09 pm (UTC)
an extremely expensive call to tech support

I called a computer helpline once, they said they could put me through to windows to help, but it would be I think it was something like £200 or £300 for the call, would that be okay. They mentioned that as an afterthought, and when I said "umm no, I can't pay that" they acted really surprised and were saying "oh ok, can't help you then".
21st-Jan-2005 07:08 pm (UTC)
If you need to pick up NTL mail... dammit I can't post the URL here for security reasons (the fact that anyone with an NTLWorld account could use it and then saturate my broadband connection). Um. You can use my webmail system to deal with NTLWorld mail online, no offline reading/composing though.
21st-Jan-2005 08:35 pm (UTC)
Muchos gratias but no need to use your mail server. I can collect ntl mail through webmail.

What I do need, is for you to talk me through removing the IMAP mail and reinstating a pop3 one. HE's found something that will collect popmail on a pay-as-you-go (top up available) basis. At £25 for 5 hours we are going down that route for the French trips.
21st-Jan-2005 11:42 pm (UTC)
http://www.ntlworld.com/help/support/solution.php will tell you all you need to know.
22nd-Jan-2005 03:38 pm (UTC)
Ta, but the url returned a 404 error. When I looked for it from the home page, I can't find any help on getting rid of the IMAP and returning to pop.

All the online support is geared towards broadband users anyway. We dial up customers are treated as the poor relations (who are paying £14 a month for the priviledge.)

Care to mail me an instruction sheet?

Seems we have the service back on the old line now. I'm going to give the engineer a grilling when he comes on Monday. There was no word of there being anything wrong withe the dial up lines on the recorded outages phone messages. That's what led to all the convoluted calls to customer services in the first place.
22nd-Jan-2005 03:54 pm (UTC)
Go to http://www.ntlworld.com/ click on "Help" at the top, then click "Your Internet Service", "Continue Internet Support", "Email", "Check or Edit Settings in Outlook Express". And follow the instructions.
22nd-Jan-2005 04:22 pm (UTC)
Followed the instructions and now I can't collect any mail at all.

21st-Jan-2005 10:11 pm (UTC)
Oh that sucks :(

We got pissed off with NTL when they made us installer a dialer and use that rather than DUN. Hope you get it sorted soon.
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